​Terms and Conditions
Cancellation
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As laid out in the terms and conditions below, there will be a charge for any scheduled lessons which the Pupil does not attend, unless the teacher has been given at least 48 hours’ notice or the teacher chooses not to do so because of exceptional circumstances. If the teacher cancels a scheduled lesson, the pupil (or the pupil’s parent or carer) may choose between (i) receiving a replacement lesson or (ii) receiving a refund of the lesson fee.
Please familiarise yourself with the following terms and conditions.
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Tuition on a flexible "pay as you go" basis
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1. Lessons
The teacher will give the lessons at the location specified on your booking. The date and time of each lesson will be agreed in advance of each lessons by the Teacher and the Pupil (or the Pupil's parent or carer). The agreement should be confirmed in writing via email.
2. Payment of fees
The Pupil (or the Pupil’s parent or carer) will pay for each lesson on or before the day of the lesson.
3. Missed lessons
The Teacher will charge for any scheduled lessons which the Pupil does not attend, unless either i) the Pupil (or the Pupil’s parent or carer) has given the Teacher at least 48 hours’ written notice or ii) the Teacher chooses not to do so because of exceptional circumstances. If the Teacher cancels a scheduled lesson, the Pupil (or the Pupil’s parent or carer) may choose between (i) receiving a replacement lesson or (ii) receiving a refund of the lesson fee.
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4. Conduct
If the Teacher, in his or her reasonable opinion, feels unable to continue tuition on account of unreasonable conduct by the Pupil or anyone connected with the Pupil, the fees for any outstanding lessons will not be refundable.
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5. Communication between the parties
For the purposes of Condition 1 and 3 written notice may be given on paper, by email or by SMS text message, provided that, in the case of an SMS text message, the recipient acknowledges receipt of the text. For the purposes of Conditions 6 any written notice, statement or agreement must be recorded on paper or by email (and not by SMS text message).
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6. Changes
(a) Any changes to the terms of this Agreement must be confirmed in writing and signed and dated by both the Teacher and the Pupil (or the Pupil’s parent or carer).
(b) If the Teacher chooses to waive any right or remedy under this Agreement or otherwise (for example, if the Teacher chooses to waive fees for any lessons which the Pupil does not attend) this shall not mean that he or she must do so in future or that he or she waives any other rights or remedies, unless agreed in writing in accordance with Condition 5(a) above.
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7. Governing law and jurisdiction
This Agreement shall be subject to the laws of the jurisdiction of the location for the lessons (specified above) and the signatories to this Agreement agree that any dispute relating to the subject matter of this Agreement shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
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Tuition on a multiple (block) booking pricing
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1. Lessons
The Teacher will give tuition in a series of lessons consisting of the number of lessons specified in your booking. The date and time of each lesson will be agreed in advance of each lesson by the Teacher and the Pupil (or the Pupil's parent or carer). The agreement should be confirmed in writing or through the online booking system.
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2. Payment of fees
The Pupil (or the Pupil’s parent or carer) will pay the fees for each Series in full on or before the first lesson of the Series.
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3. Lesson timetable
The date and time of each lesson will be agreed in advance of each lesson by the Teacher and the Pupil (or the Pupil's parent or carer). The agreement should be confirmed in writing via email. Holiday breaks (as specified by the Teacher) may occur partway through a series. Lessons will take place on public holidays only by prior agreement between the Teacher and the Pupil (or the Pupil’s parent or carer).
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4. Missed lessons
There will be a charge for any scheduled lessons which the Pupil does not attend, unless the teacher has been given at least 48 hours’ notice or the teacher chooses not to do so because of exceptional circumstances. If the conditions for a replacement lesson have been met, up to two lessons can be rescheduled by the pupil (or the pupil's parent or carer) per quarter. All lesson packages are non-refundable and must be redeemed within three months of purchase.
If the teacher cancels a scheduled lesson, the pupil (or the pupil’s parent or carer) may choose between (i) receiving a replacement lesson or (ii) receiving a refund of the lesson fee.
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5. Termination of tuition
(a) This Agreement may be ended by mutual consent at any time by both the Teacher or Pupil (or the Pupil's parent or carer) singing and dating a written statement to that effect.
(b) Where fees are not paid on time, the Teacher reserves the right, entirely at the Teacher’s discretion, to terminate this Agreement with immediate effect by giving written notice of termination to the Pupil or Pupil’s parent or carer. This right to terminate is without prejudice to any other rights the Teacher may have.
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6. Failure to give notice
Unless terminated under Condition 5 above, this Agreement shall continue. If the Pupil stops attending lessons while a series is ongoing, the Pupil (or the Pupil’s parent or carer) is not entitled to a refund of any fees paid for that series. The Pupil is entitled to attend any lessons paid for within the specified period. If the Teacher stops lessons without giving the correct notice specified in Condition 6(c) above the Teacher shall refund any fees already paid for any lessons not given.
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7. Conduct
If the Teacher, in his or her reasonable opinion, feels unable to continue tuition on account of unreasonable conduct by the Pupil or anyone connected with the Pupil, the fees for any outstanding lessons will not be refundable.
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8. Changes
(a) Any changes to the terms of this Agreement must be confirmed in writing and signed and dated by both the Teacher and the Pupil (or the Pupil’s parent or carer). (b) If the Teacher chooses to waive any right or remedy under this Agreement or otherwise (for example, if the Teacher chooses to waive fees for any lessons which the Pupil does not attend) this shall not mean that he or she must do so in future or that he or she waives any other rights or remedies, unless agreed in writing in accordance with Condition 8(a) above.
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10. Communication between the parties
For the purposes of this Agreement written notice must be given on paper or by email.
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11. Governing law and jurisdiction
This Agreement shall be subject to the laws of the jurisdiction of the location for the lessons (specified above) and the signatories to this Agreement agree that any dispute relating to the subject matter of this Agreement shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.